2/18/2025
I'm writing to share an important update to our Youreka support policy.
Beginning in 2025 we have changed our release schedule to target a monthly cadence, with every month having a named release. In an effort to better align our support policy with the upcoming release plan, as of March 2025 we will adjust our support policy to include all Youreka releases that are nine months old or newer. This means, beginning in March, support will be limited to releases from June 2024 (Turbine 1) or later.
We have updated our 2024 Release Notes to include the month of release, for easier reference.
Who will this impact?
Beginning in March, any customer using a version prior to the Turbine 1 release.
What does this mean for you?
We will continue to answer product-related questions for all of our customers regardless of the version. However, we will no longer be able to support technical issues unless you are leveraging the Turbine, Uranium, or newer releases. As always, patches will only be provided to resolve high priority or critical bugs for those supported release versions.
Why is our policy changing?
Due to the increased frequency of our new release schedule, our previous support policy would require users to update every 3 months. By changing the support policy to a time-based one, we are ensuring you will have the same window of time to test upgrades.
What action is needed?
If you are using a version of Youreka prior to Turbine 1, please prepare a testing plan to upgrade to the newest release.
* Unsure how to find what version number you currently have installed? Here's how.
Please contact your Customer Success Manager or success@youreka.io if you have any questions about this change.
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