Youreka iOS Mobile App Update - January 2022

We’ve recently been made aware of an issue with our Youreka Mobile app for iOS and devices running iOS 15 and greater. When the app is left running in the background for extended periods of time, some users are unexpectedly logged out and required to log back into the app when they return. This can create a scenario where *unsynced* data may be lost.

We have already resolved the issue and are working through the necessary regression testing prior to releasing the update version. We anticipate the release of this new version of the Youreka Mobile app for iOS to be available on the App Store on or before Friday, Feb 7, 2022.

If you leverage Youreka’s Mobile PIN feature, please continue reading to learn how the update impacts mobile PINs.

To resolve the issue described above, we updated to the most recent version of the Salesforce Mobile SDK, which Youreka leverages.

The updated Salesforce Mobile SDK impacts how PIN codes are used to access the Youreka app.(Mobile PIN codes can be enabled from the Connected App settings)

Up until now, when enabled, the Mobile PIN codes have leveraged an in-app mobile PIN. This allowed admins to require a PIN code that is specific to the Youreka app. With the new Salesforce Mobile SDK update, Salesforce switched to leverage the device PIN instead, which respects the passcode requirement but ignores minimum length and timeout settings that were previously supported.

For your users, this means the PIN entry screen will be different (see below), and if they do not currently have a PIN set up on their device, they will be required to do so before accessing the Youreka mobile app.