In an effort to provide more effective support to our customers, beginning Wednesday June 8 we will require that all support cases be created by logging into our Customer Success Portal at https://support.youreka.io/hc/en-us/articles/5870478091159-Customer-Success-Portal-Log-In. As of this date, it will no longer be possible to create cases by emailing email@example.com.
This change will make it possible for customers to receive quicker responses in most cases, as well as faster resolution times by ensuring that our support team gets more of the information they need upfront. You can learn more about how to work with cases in the portal on our knowledge base: https://support.youreka.io/hc/en-us/articles/5876608559127-Customer-Success-Portal-Support-Overview.
In addition to streamlining the case intake process, the Customer Success Portal allows customers to review and interact with all of their open and closed cases, as well as see their current license counts and license expiration.
If you haven’t already, please consider signing up for the portal now at https://support.youreka.io/hc/en-us/articles/5870339429015-Customer-Success-Portal-Register to access your cases. If you’ve already registered, please continue to log in at https://support.youreka.io/hc/en-us/articles/5870478091159-Customer-Success-Portal-Log-In.