Logging in to the Current Youreka Mobile App

Basic Instructions

Mobile users log into the Youreka Mobile App by using their Salesforce username and password.

Considerations for logging into the Youreka Mobile App:

• Are you logging in to a production (or developer) org vs. sandbox org?
• Does your organization require users to log in using a Custom Domain (MyDomain)?

Logging Into Youreka Mobile As A Community User or With Single Sign-On

With Youreka's Communities license types, Salesforce customer and partner community users are also able to use the Youreka Mobile App to complete forms with or without a data connection.

Additionally, if your organization uses Single Sign-On (SSO) to grant access to Salesforce, it will also be used to access the Youreka Mobile app, by way of a custom domain.

Because users in both scenarios must access their respective communities or Salesforce via a special login page, the same is true for when they log in to the Youreka Mobile app.

Note: API Enabled setting must be granted to community users in their profile or in a permission set. Also, a data connection must be available when logging in, but may be dropped once appropriate syncing has occurred.

Please choose iOS or Android as the instructions vary slightly.

iOS

1. First open Youreka on your mobile device and then select the menu icon() in the bottom-right corner.
2. In the Add Connection window, enter the Host and Label for your connection. Here, the Label is “community” and Host is the login URL for the community. Notice we did not include “https://” in the URL.

3. Select Add Connection.
4. Select your new connection from the list.

5. Enter your community credentials into the new login screen and Log in.

Android

1. First open Youreka on your mobile device and then select the menu icon() in the bottom-right corner.
2. In the Add Connection window, enter the Host and Label for your connection. Here, the Label is “community” and Host is the login URL for the community. Notice we included “https://” in the URL.

3. Select Add Connection.
4. Select your new connection from the list.

5. Enter your community credentials into the new login screen and Log in.

Considerations

Android Users - When you choose the connection you wish to access, if you find that the email and password fields seem really tiny, check to see that you uncheck Desktop Site by clicking on the menu icon in the upper-right corner .